Privacy Policy

Individual Contact Details

We are committed to enhancing your shopping experience on Stovia by using the personal information you share with us responsibly. Here’s how we handle your data:

Collection & Use:

We collect information you provide directly via our website or other interactions. This includes contact details, purchase history, and preferences. We use this information to improve our store, respond to inquiries, customize your shopping experience, and communicate with you.

Credit Card Information:

We do not store credit card details on our servers. All payment transactions are processed through secure, PCI-compliant payment gateways.

Marketing Communications:

By opting in at checkout, you agree to receive promotional emails from Stovia. You can unsubscribe at any time through the link provided in our emails.

Data Sharing:

We value your privacy and never sell or share your information with third parties, except as required to process your transactions and comply with the law.

Refunds & Savings

Coupon Policy:

Stovia accepts coupons and discount codes subject to certain conditions. When utilizing coupons on our website, please be mindful of the following restrictions to ensure a smooth shopping experience:

Coupons must be redeemed within their specified validity period and may require a minimum purchase amount. They are applicable to certain product categories or specific items only, with exclusions potentially including certain brands due to manufacturer restrictions. Some coupons are designated for first-time customers, enhancing the shopping experience for newcomers. Each transaction allows the use of one coupon, preventing the stacking of multiple discounts on a single purchase. Coupons are not combinable with other offers, sales, or discounts, and are non-transferable, meaning they cannot be sold or exchanged for cash. Our promotions only include digital coupons. Additionally, geographical restrictions may apply, making coupons valid only in specified regions. Availability may be limited to a certain number of uses, offered on a first-come, first-served basis. Certain coupons might be exclusive to members of our loyalty program or newsletter subscribers. Regarding returns, the refund value for items purchased with a coupon will correspond to the amount actually paid, not the item’s full price. Lastly, coupons are clarified as being applicable online only, according to the specific terms of each offer. These guidelines are designed to make promotional offers fair and beneficial for all our valued customers. All promotions are subject to our terms and conditions.

Refund Policy:

We aim for complete customer satisfaction. If you’re unhappy with a purchase, please contact us within seven working days for a credit return or exchange. Please note that items will not be accepted for return or exchange if they have been used, are no longer in their original packaging, or have been damaged post-delivery. Additionally, certain items such as personalized products and custom-made goods cannot be returned or exchanged.